Terms and conditions
The company A.C.srl, owner of the Grandi Liutai Italiani brand, sells and delivers items for violin making throughout the country and abroad. Commercial relations between A.C.srl and the customer are governed by the following general conditions of sale. Placing a telephone, written or online order implies full acceptance of these conditions.
The company A.C.srl sells to: individuals, legal entities, institutions, schools, offices.
Orders can be placed:
In writing: letter
In verbal form: by telephone
In electronic form: via the internet through the site
Orders received by 12.00 will be immediately prepared. Shipping is expected within 36 hours from the order. Shipping times refer to products available in stock. For other products, the date of shipment will be communicated by e-mail and / or by telephone.
Each order received will be confirmed to the customer via e-mail
Shipping costs are always charged to the customer. The indicative tables shown below are not binding as they can change at any time for various reasons. The goods always travel at the risk and peril of the customer both in case of damage and in case of loss. The shipment is covered by insurance only at the request of the customer. Shipments are made via: Gls (ITALY, EU), DHL and SDA (INTERNATIONAL).
Transport cost including VAT:
ITALY (1-2 working days)
National service with the exception of Livigno, Trepalle, Campione d'Italia, Vatican City and San Marino
0/1 kg = € 5.90
1/2 kg = € 9.90
2/5 kg = € 14.90
5/50 kg = € 25.90
EU (3-4 working days)
0/1 kg = € 9.90
1/2 kg = € 15.90
2/5 kg = € 22.90
5/50 kg = € 34.90
EXTRA UE (7-10 working days)
0/1 kg = € 15.90 to € 22.90
1/2 kg = € 22.90 to € 29.90
2/5 kg = € 33.90 to € 49.90
5/50 kg = € 59.90
All prices are expressed in Euros. Prices may change at any time without notice. European customers in possession of a VAT number (V.A.T.) do not pay VAT. Italian (to be requested when ordering), for all the others we are obliged to apply the VAT. Italian law in force at the time of the order. Each export to non-EEC countries is not subject to VAT.
- Advance bank transfer when goods are ready
By bank transfer specifying the order number written on the order confirmation in the reason for payment.
WITHDRAWAL OF THE CUSTOMER
Sales of products via the Internet are governed by Legislative Decree no. 185 of 22/05/1999 which regulates the matter of distance contracts. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and obtain reimbursement of the expense incurred.
Those who cannot be classified as consumers are excluded from the legislative decree, i.e. those who act for purposes related to their professional activity, that is, who place an order indicating the VAT number for the invoice.
The Customer has the right to withdraw, without any penalty and without having to specify the reason, no later than 10 working days from delivery (the delivery date shown on the courier's waybill is valid).
The right of withdrawal is exercised within the deadline by sending a registered letter with return receipt and all the goods purchased at the address given at the time of withdrawal.
In case of applicability of the right of withdrawal, the Customer is required to return at his own expense all the items relating to the invoice / receipt as they are received and that is absolutely new, unused, complete with all their parts and in the original packaging (envelopes and packaging). Failure to comply with these principles makes the right of withdrawal inapplicable. In case of application of the right of withdrawal, once the goods have been received, ACsrl will refund the entire amount paid by the customer, excluding shipping costs, within thirty days from the date on which the communication is received through the following methods: a bank transfer, an exchange of goods.
WITHDRAWAL OF THE SUPPLIER
If the company ACsrl is unable to fulfill the requested order due to the unavailability, even temporary, of the ordered product, it has the right to withdraw from the sales agreement within 30 days from the date of the order by providing the customer with a simple motivated communication, pursuant to art. 6, paragraph 2 of Legislative Decree 185/99. In this case, the customer will only be entitled to a refund of any sum already paid.
- Returns and replacements
The clientupon arrival of the goods, he must check the integrity and number of packages. In case of anomaly he must sign the transport document "subject to control" highlighting the reason (eg: heavily damaged package or missing package) and send our customer service an e-mail within 24 hours of receiving the goods.
Pursuant to art. 13 of Legislative Decree 196/2003, the company A.C. srl will process the data you provide in compliance with the legislation on the protection of personal data processing. The provision of data is optional but any refusal to supply them makes it impossible to execute the obligations deriving from the contract to which you are a party. The personal data you provide are collected electronically and processed, also with the aid of electronic means, directly and / or through delegated third parties for the following purposes:
purposes related to the execution of the service and the management of the purchase order of the products;
statistical purposes, sending advertising material, including through the use of e-mail.
In the context of administrative-accounting, fiscal, logistic and marketing activities, it is sometimes necessary to communicate some of the data processed (eg: banks, accountant, external consultants, public offices, home delivery companies, companies who perform their outsourcing work). A list of the names of these subjects can be found at our office. The company A.C. srl undertakes not to communicate or disseminate any information concerning it for commercial purposes and not to sell, share or transfer its databases. Within the offices of the company A.C. srl, the data may be known only by specifically appointed persons.
Pursuant to art. 7 of Legislative Decree 196/2003, you have the right at any time to obtain from the Data Processor information on the processing of your data, on its methods and purposes and on the logic applied to it as well as:
the confirmation of the existence of the data and the communication of the same and their origin;
the identification details of the Data Controller and of the Managers as well as the subjects or categories of subjects to whom the data may be communicated or who can learn about them as managers or agents;
updating, rectification and integration of data;
cancellation, transformation into anonymous form, blocking of data processed in violation of the law;
the attestation that the operations referred to in points 3) and 4) have been brought to the attention of those to whom the data have been communicated and disseminated, with the exception of the case in this fulfillment proves impossible or involves a commitment of means manifestly disproportionate to the protected right;
to oppose: the processing of data, even if pertinent to the purpose of collection, for legitimate reasons; to the processing of data for commercial information purposes or for carrying out market research.
The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on the website and in the printed catalog.
For any controversy connected with or dependent on the interpretation, validity or execution of these conditions, the Court of Cremona will have exclusive jurisdiction.
The translation of these conditions of sale into English is made solely for the convenience of the Customer. In case of controversial interpretation, only the Italian text is valid.